Getting started
Guest planning, accounts, and the first conversation.
Help center
A straight answer, then the next step.
Start with the essentials below. If the question is specific to a live trip, ask Nowah with the trip context attached.
Need help with a real trip?
Open the web app for contextual help, or email the team when you need a person.
Planning & booking
Live flight options, checkout, trips, and provider rules.
Messages & membership
One turn = one message, free grants, booking refill, yearly membership.
Travel support
Documents, tracking, eSIM, changes, claims, and human help.
The useful questions
Know before you go.
Product scope, pricing, availability, and the boundaries that matter.
Can I try Nowah without an account?+
Yes. Open Nowah on the web and start a guest conversation. You will be asked to sign in when you need to save work, use details from your account, or complete a booking.
What can Nowah help with today?+
Nowah can build and refine itineraries, search and book live flights, then help with practical work such as visa pathways, traveler documents, seats, weather, currency, translation, eSIMs, live tracking, and claims. Hotels and experiences booking are on the product roadmap for mobile v1, not claimed as live booking surfaces.
How do messages work?+
One chat turn costs exactly one message, no matter how many tools run in that turn. You get 25 messages at signup, can earn quest awards toward a lifetime grant cap, and earn more by booking travel. Yearly membership removes the concierge fee on bookings and expands alerts and eSIM perks. Details are on the Pricing page.
Where can I use Nowah today?+
The product is available in the browser at app.nowah.xyz. Mobile availability is described on the Download page; iOS is the shipping target for v1.
Can Nowah change or cancel a booking?+
What is possible depends on the airline and fare you selected. Nowah can help you understand the applicable rules and next steps; any price, fee, or final action should be reviewed before you confirm it.
Is visa guidance official legal advice?+
No. Nowah can organize requirements around a traveler and destination, but entry rules can change and final decisions belong to government authorities. Verify critical requirements with the relevant embassy, consulate, or official immigration source.
How do I contact the team?+
Email hello@nowah.xyz with the account email and enough trip or booking context for the team to locate the issue. Do not send card numbers, passwords, or unnecessary identity documents by email.
Still deciding whether Nowah fits?
See the full product surface, the published pricing, or an honest comparison with the tool you use today.